Returns must be received within 30 days from date of purchase to be eligible for refunds. No refunds will be issued after 30 days.
To be eligible for a refund, your item must be returned in the same condition that you received it. Please include the packing slip that came with the original shipment.
To initiate a return for refund, please send an email to firstname.lastname@example.org and let us know what you are returning, as well as the reason for the return. Pack your return in a bag or envelope (no boxes please) and then drop it in the mail.
Refunds will be issued after returned items have been received and inspected. If there is an issue with the return that could affect any potential refund, the customer will be notified as soon as possible.
Refunds will be applied to the original method of payment. The refund amount will include the original purchase and shipping price; the return shipping cost is the responsibility of the customer.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Unfortunately we are unable to process exchanges. If you wish to exchange an item, we ask that you return the original item for refund, then purchase the item you want as a new transaction.
If you receive your purchase and it has been damaged during shipping, please take pictures of the damaged product and email them to us at firstname.lastname@example.org and we will initiate a refund or replacement. Please note that handcrafted items are one of a kind items, so identical replacements are not available.