Shipping & Returns

Shipping

Orders are typically shipped on the next business day from purchase. If there is a delay in shipping, customers will be notified by email.

Customers may choose regular or priority shipping. All shipping costs will be calculated at checkout.

Gconvo Apparel is not responsible for packages lost by the USPS.

Returns

Returns must be received within 15 days from date of purchase to be eligible for refunds. No refunds will be issued after 15 days.

To be eligible for a refund, your item must be returned in the same condition that you received it. If possible, please include the packing slip that came with the original shipment.

To initiate a return for refund, please send an email to abby@gconvo.com and let us know what you are returning, as well as the reason for the return. We will then send you a free return shipping label. Pack your return in a bag or envelope (no boxes please), attach the return shipping label and then drop it in the mail. All returns will be processed through the US Postal Service. 

Refunds

Refunds will be issued after returned items have been received and inspected. If there is an issue with the return that could affect any potential refund, the customer will be notified as soon as possible.

Refunds apply only to the original purchase price. Shipping costs for the original purchase are not refundable.

Refunds will be applied to the original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at abby@gconvo.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

Unfortunately we are unable to process exchanges. If you wish to exchange an item, we ask that you return the original item for refund, then purchase the item you want as a new transaction.

Damaged Items

If you receive your purchase and it has been damaged during shipping, please take pictures of the damaged product and email them to us at abby@gconvo.com and we will initiate a refund or replacement. Please note that handcrafted items are one of a kind items, so identical replacements are not available.